Política de reembolso

We have a 1-day return policy, which means you have 1 day after receiving your item to request a return / exchange which you then have 7-days to complete this return.

To be eligible for a return / exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Monetary returns are not granted but instead can be exchanged for another item OR credit.

If an order was delivered please note delivery fee is non-refundable.

To start a return, you can contact us on Instagram or aznewtoys@gmail.com. Items brought back to us without first requesting a return will not be accepted.

You can always contact us for any return question on IG / WhatsApp or at aznewtoys@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as beverages), custom products (such as Special Orders , Pre-Orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.